Services:Well-Come Home is a facility providing emergency shelter and support to homeless women.~ Self-referral or through community agencies. ~ Call ahead to be sure there is a bed. ~ Well-Come Home is open 24 hours a day ~ For Women 18 yrs and older~ For residents who can do self-care ~ Single and/or double rooms ~ Meals provided ~ Laundry facilities ~ Limited storage space ~ Phone use ~ Support programs such as basic life skills, advocacy, etc. ~ Presently, not wheelchair accessible ~ Services in Windsor Site only.

Programs: Women's Programs: Individual Counselling & Therapeutic Support Groups ~ Children First Programs (Infancy to pre-adolescence): Informal Daycare, After School Programs, Children's Counselling Program, Therapeutic Play Groups (anger management, conflict resolution) & Early Identification and Prevention Programs ~ Families' First Advocacy, Education & Support Programs: Crisis Counselling/Emergency Services ~ Women in Co-operation ~ Women's Co-operative Network ~ Food Assistance Program/Infant Formula ~ Individual and Systemic Advocacy
~ Information and Referrals ~ Children's Christmas Program ~ Parenting Program ~ Budget Counselling & "Give Me a Break" Daycare Program. Programs are provided according to need.

ONTARIO MINISTRY OF ATTORNEY GENERAL
Westcourt Place, 251 Goyeau St, Suite 410, Windsor,ON N9A 6V2
Phone: (519) 253-1104
Fax: (519) 253-1813

Contact: Dennis Harrison, Crown Attorney

Services: Open Mon-Fri; 8:30 am - 4:30 pm ~ Individuals involved in criminal matters are eligible ~ call or walk in service; no special application required ~ Languages spoken: English; French; translation available ~ Wheelchair accessible ~ Serving Windsor/Essex County.

Program: Crown Attorney's Office

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Office in Toronto

ONTARIO OMBUDSMAN

Phone: English 1-800-263-1830
Phone: Francais 1-800-387-2620

Program: The office investigates complaints against provincial ministries, boards, agencies and commissions. These include the actions of such provincial government agencies as the Assessment Review Board; Criminal Injuries Compensation Board; Health Services Board; Ontario Housing Corporation; Ontario Human Rights Commission; Ontario Hydro; Ontario Labor Relations Board; Ontario Municipal Board; Rent Review Hearing Board; Review Boards for psychiatric facilities, Social Assistance Review Board and Family Support Plan.

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SEXUAL ASSAULT CRISIS CENTER

1407 Ottawa St., Unit G,
Windsor, Ontario
N8X 2G1
Bus. Phone: (519) 253-3100
24 hr. Crisis Line: (519) 253-9667
Fax: (519) 253-0175

Contact: Lydia Fiorini

Services: Open Mon-Fri 9 am-5 pm; Jul-Aug: Mon-Fri 8:30-4:30 pm ~ No fees ~ Female and male victims 0-13 yrs of extra familial sexual assault and non-offending family members or significant others are eligible; Female and male victims of sexual victimization 13 years and older and their non-offending significant others are eligible ~ Call or walk in service, No special application required ~ Languages spoken: English, French, Italian ~ Serving Windsor/Essex County.

Program: The center provides crisis intervention, counseling and information to victims of sexual assault, sexual abuse, and incest and their non-offending significant others or family members. The agency develops the community's awareness of the problems and realities of sexual assault and of the services provided by SACC, and works with existing institutions to improve and develop services to sexual assault and sexual assault victims.

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SEXUAL ASSAULT/DOMESTIC VIOLENCE UNIT

Hotel Dieu Grace Hospital, Grace Site
339 Crawford Ave
Windsor, Ontario
N9A 5C6
Phone: (519) 255-2234
Fax: (519) 255-2255
Emergency Room: (519) 973-4400
Pager: (519) 259-1872

Contact: Patty Kerr, RN , S.A.N.E.

Services: 24 hr service ~ Fees covered by OHIP ~ Survivors of sexual assault or domestic violence are eligible ~ Will provide assistance to anyone, female or male, that has been harmed by a person who they know in an intimate or familial way and/or who reside in a common household. This includes couples of the same sex. ~ Receive referrals from hospitals, physicians, schools and community agencies ~ Languages spoken: English; French intermittently; German; Yugoslavian intermittently ~ Serving Windsor/Essex County

Program: Following UNIVERSAL SCREENING, the individual is asked if they would like to speak with the Domestic Violence Nurse regarding the violence in his/her life. All patients require medical clearance, as the absence of obvious physical injury does not address the possibility of serious internal injury. Domestic Nurse discusses many options. These include:

. Information

. Emotional support (acknowledging her suffering and victimization)

. Education about the dynamics of abuse

. Documentation of any physical injuries (including the use of body maps)

. Photographing physical injuries (including the use of body maps)

. Photographing physical injuries (written consent is required)

. Risk assessment

. Safety planning

. Safety assessment of any children

. Community resource referrals

. Planning & transfer to a safe place if home is no longer a safe place to be

. 48 hr follow-up appointment for reassessment and documentation of injuries which my Include repeat photographs (written consent is required)

THE POLICE DO NOT HAVE TO BE INVOLVED IN ORDER TO ACCESS THESE SERVICES.

THE PATIENT MAY AGREE TO SOME OR ALL OF THE OPTIONS AVAILABLE.

DOCUMENTATION AND PHOTOGRAPHS ARE KEPT IN CONFIDENTIAL FILES AND WOULD BE AVAILABLE TO THE PATIENT IN THE FUTURE IS SHE/HE REQUIRED THEM.

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VICTIM INFORMATION SERVICE

National Parole Board Regional Office

516 O'Connor Drive, Suite 100

Kingston, Ontario K7P 1N3

Phone:1-800-518-8817

Services: Provides information to victims, their families and/or representatives on Federal Offenders (sentenced to 2 years or more) regarding:

. Conviction(s) and length of sentence

. Eligibility dates for Temporary Absence, Day Parole and Full Parole

. Statutory Release date

. Dates of National Parole Board hearings

. Procedures to observe a hearing

. How to obtain copies of National Parole Board decisions

. Related information as permitted under the Corrections and Conditional Release Act.

Victims, their families, and/or representatives may also wish to provide information or update a victim impact statement.

The toll free line can be called anytime and an automated voice system will receive the caller's name, telephone number and the name of the offender. An Information Officer will promptly return the call during regular working hours 08:30 am-4:30 pm.

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VICTIM SERVICES OF WINDSOR/ESSEX COUNTY
Essex OPP- Manning Road @ Hwy 401
1219 10^th Concession, P.O. Box 910
Essex, Ontario
N8M 2Y2
Phone: (519) 723-2711

Toll Free: 1-888-732-6228
Email:vcarswec@jet2.net

Contacts: Dawn Ricker, Manager of Crisis Response

Karen Sears, Coordinator of Victim & Volunteer Support

Services: are free and confidential. Victims can request services from emergency personnel on scene (police, fire, hospital, crisis service), emergency personnel may offer services, or they can call in directly during normal business hours 9 am- 4 pm ~ Mon-Fri ~ Serving Windsor/Essex County.

Program: Offers information; emotional support; and referrals in the immediate aftermath of traumatic circumstances to all victims, with the immediate support network, family, witnesses, and all directly relevant individuals (co-workers, friends, classmates....)

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VICTIM/WITNESS PROGRAM

Westcourt Place, 251 Goyeau Street, Suite 410

Windsor, Ontario
N9A 6V2

Phone: (519) 253-2897

fax: (519) 253-1813

Contact: Barbara Sharron, Assistant Coordinator

Services: Open Mon-Fri 8:30 am-4:30 pm ~ No fees ~ All victims and witnesses of crime where charges have been laid and they are required to attend court are eligible ~ Appointment required ~ Languages spoken: English; French via translator ~ Serving Windsor/Essex County.

Program: The program assists victims and witnesses of crime who may be required to attend court and participate in the criminal justice system. Specific information about court procedure, protocol, testifying in court, current status of cases, and disposition of cases is also available. Orientation of the courtroom available upon request, as well as, emotional support before, during and after court. The program also provides a separate waiting area away from the general public, assistance in relaying concerns about case to the Crown Attorney or the police officer in charge, assistance in completing victim impact statements, referrals to community agencies providing services to victims and to the Criminal Injuries Compensation Board.

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WINDSOR POLICE SERVICE DOMESTIC VIOLENCE UNIT

P.O. Box 60, Windsor, Ontario
N9A 6J5
Phone: (519) 255-6399

Contact: Constable Maureen Rudall

Services: Investigates cases of Domestic assault. Utilizes video camera to document violence on crime scene as well as written report. Works in conjunction with the Sexual Assault/Domestic Violence Unit, Hiatus House, to combat domestic violence. Gives lectures at Police College and different levels of the Justice Department to educate the public and professionals about domestic violence.

Program: Domestic Violence Unit as per Solicitor General's Directive to lay charges in cases of domestic assault.

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WINDSOR POLICE VICTIM ASSISTANCE UNIT

<P.O. Box 60, Windsor, Ontario

N9A 6J5

Phone: (519) 255-6700 ext. 4879

Fax: (519) 255-6155
Email:vservices@police.windsor.on.ca

Contact: Patti Kelly

Services: Open Mon-Fri 8:30 - 4:30 p.m. ~ No fees ~ Languages spoken: English ~ Immediate Services to Victims of crime ~ Serving Windsor area

Program: The Windsor Police Victim Assistance Unit acts as liaison between the police and the victims, providing victims with support and information regarding the status of their case; their role and their rights with the criminal justice process; and the various community resources available to them. The assistance provided by this unit (during regular office hours) is designed to complement the assistance provided by police officers and other victim assistance agencies. - Victim Assistance Unit.

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Last Revised: August 22, 2005